Downloads

This is a list of policies, information leaflets or other documents, available to download, which you may find useful.

If you can't find what you are looking for please contact our office.

Online Application Pack

File Description	File	Size
Covid-19 Cover Letter		201 Kb
Housing Application Form -2020		854 Kb
Medical Questionnaire Form - 2020		831 Kb
Equality & Diversity Form - 2020		183 Kb
Application - Homeless Notice - 2020		81 Kb
List of proof required		136 Kb
Other Housing Providers in Drumchapel		123 Kb

Policies

File Description	File	Size
Abandoned Tenancy Policy - October 2019		204 Kb
Allocation Procedure - April 2018		540 Kb
Alterations & Improvements Policy		102 Kb
Anti-bribery policy - July 2017		53 Kb
Audit policy - March 2018		166 Kb
Common Allocation Policy - 2020		708 Kb
Complaints Handling Policy & Procedure - September 2018		422 Kb
Environmental Information Regulations 2004 - October 2019		167 Kb
Equality and Diversity Policy - April 2015		265 Kb
Estate Management Policy 2018		172 Kb
Factoring Policy June 2019		268 Kb
Freedom of Information (Scotland) Act 2002 Policy		138 Kb
Homeloss Disturbance and Decant Policy - January 2017		214 Kb
Neighbour Disputes and Anti Social Behaviour Policy - August 2018		91 Kb
Pet Policy - May 2018		113 Kb
Pre and Post Inspection Policy and Procedure - February 2017		361 Kb
Procurement Policy June 2018		209 Kb
Racial Harassment Policy - August 2018		89 Kb
Rechargeable Repairs Policy January 2019		280 Kb
Rent Management Policy - December 2018		378 Kb
Rent Setting Policy - December 2018		279 Kb
Repairs and Maintenance Policy - January 2019		442 Kb
Social Media Policy - May 2017		121 Kb
Standing orders, remits and delegated authorities - October 2019		334 Kb
Tenant Participation Policy - June 2018		53 Kb
Tenant Participation Strategy - June 2018		210 Kb
Unacceptable Behaviour Policy - August 2018		90 Kb
Voids Management Policy -January 2019		273 Kb

Newsletters

File Description	File	Size
Newsletter Autumn 2019		7241 Kb
Newsletter Summer 2019		3983 Kb
Newsletter Spring 2019		5158 Kb
Newsletter Winter 2018		1705 Kb
Newsletter Autumn 2018		4283 Kb
Newsletter Winter 2017		1572 Kb
Newsletter Autumn 2017		2695 Kb
Newsletter Spring 2017		1508 Kb

Corporate Policies & Governance Documents

File Description	File	Size
2013 Rules - Charitable & 79 Airgold Drive		337 Kb
Alcohol & Substance Misuse Policy - July 2013		175 Kb
Annual Assurance Statement 2019 23/9/19		433 Kb
Attendance and Absence Management Policy - May 2014		433 Kb
Asset Management Plan - August 2018		402 Kb
Cernach Housing Association Retention Schedule		602 Kb
Code of Conduct for Committee - August 2017		2529 Kb
Customer Service Standards - November 2017		267 Kb
Code of Conduct for Staff - September 2017		216 Kb
Committee Expenses Policy - August 2017		273 Kb
Committee Performance Review Policy - June 2017		142 Kb
Data Retention Policy - October 2019		379 Kb
Dealing with Allegations of Fraud - April 2017		293 Kb
Dignity at Work including Bullying Policy - September 2018		220 Kb
Disposals of Land or Assets Policy - September 2019		156 Kb
Donations To External Organisations - August 2019		199 Kb
Entitlements, payments and benefits - July 2017		346 Kb
EVH-Terms & Conditions - August 2018		693 Kb
Financial Regulations - November 2016 (with April 2018 amendment)		345 Kb
Flexi Time Procedures - June 2018		181 Kb
FOISA Guide to Information		821 Kb
GDPR Privacy policy - April 2018		462 Kb
Health and Safety Policy - September 2017		179 Kb
Health & Safety Smoke-free policy - September 2017		179 Kb
ICT Strategy & Asset Replacement Plan - May 2017		69 Kb
Information Security Policy - May 2017		92 Kb
Membership Policy - Dec 2018		166 Kb
Mortgage to Rent Scheme - August 2018		62 Kb
Notifiable Events Policy - August 2019		145 Kb
Openness & Confidentiality Policy & Procedure - June 2017		61 Kb
Personal Relations at Work Policy - November 2017		54 Kb
Procurement Policy June 2018		209 Kb
Recruitment and Selection Policy - June 2017		55 Kb
Reward and Recognition Policy - August 2017		168 Kb
Risk Management Policy - September 2019		257 Kb
Standing orders, remits and delegated authorities - October 2019		334 Kb
Succession planning - January 2018		168 Kb
Sustainability Policy - March 2018		402 Kb
Training and development policy - September 2017		279 Kb
Treasury Management Policy - December 2018		454 Kb
Wider Role Policy - May 2018		176 Kb
Whistle-blowing Policy & Procedure - October 2015		222 Kb

Annual Accounts

File Description	File	Size
Annual Account 2018 - 2019		6501 Kb
Annual Accounts 2017-2018		460 Kb
Annual Accounts 2016-2017		249 Kb

Annual Reports

File Description	File	Size
Annual Report 2018/2019		2354 Kb
Annual Report 2017 - 2018		173 Kb

Applications and Forms

File Description	File	Size
Alterations Form		70 Kb
Application for assignment of tenancy		12 Kb
Application for a mutual exchange		120 Kb
Application to Sub Let Form		7 Kb
Application for succession of tenancy		68 Kb
Boardroom Hire Form		57 Kb
Change in Circumstances form 2019		67 Kb
Direct Debit Form for owners		116 Kb
Direct Debit Form for tenants		115 Kb
Environmental Information Request form		194 Kb
Freedom of Information Request Form		194 Kb
Housing Application Form		127 Kb
Keeping Us Up To Date Form		180 Kb
Medical Questionnaire Form		521 Kb
Membership Form		497 Kb
Mutual Exchange Interest Form		127 Kb
Neighbour Complaint Form		23 Kb
Pet Policy Complaints Form		161 Kb
Pet Registration Form		58 Kb
Scottish Secure Tenancy Agreement		656 Kb
Subject Access Request Form 2019		133 Kb
Termination Form May 19		77 Kb

Leaflets

File Description	File	Size
Boardroom Hire Brochure		393 Kb
DHP Booklet		625 Kb
Fire Safety Leaflet		240 Kb
Getting to the Queen Elizabeth Uni Hospital		950 Kb
Guidance for Pet Owners		120 Kb
Housing Options Leaflet		206 Kb
Legionella Leaflet		247 Kb
money advice poster		222 Kb
Noise Nuisance Leaflet GCSS		246 Kb
Reuse Bulk Leaflet		404 Kb
Right To Repair Leaflet		226 Kb
Universal Credit Leaflet		381 Kb