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0141 944 3860

Latest New

Update on repairs and maintenance due to level 4 restrictions 

23rd November 2020

Following updated guidance from the Scottish Government trades people should only enter peoples homes to carry out essential works or services. Due to this Cernach Housing Association will now move to an emergency/essential repairs service only from Monday 23th November 2020 to Friday 11th December 2020.
Emergency repairs are classed as repairs what would threaten the household health and safety if not attended to.
Please continue to report any non-emergency repairs by phone or email. These repairs will be carried out as when restrictions are lifted.
For more information on this please follow the link below to the Scottish Government website.
Coronavirus (COVID-19): local protection levels - (

Self-Isolation Support Grants

14th October 2020

From 12 October 2020, a grant of £500 is available to individuals who are in receipt of low income benefits and who will lose earnings as a result of being required to self-isolate to prevent the spread of COVID-19. This is intended to support people who would otherwise struggle to be able afford to comply with the requirement to self-isolate.

To be eligible for a Self-Isolation Support Grant, you must:

  • have been required by the Test and Protect Service to self-isolate as a result of COVID-19, on or after 28 September 2020, either because you have tested positive for coronavirus, have recently been in close contact with someone who has tested positive, or are awaiting a test result; and
  • be employed or self-employed; and
  • be unable to work from home and can show that you will lose earnings as a result; and
  • be currently receiving, or been awarded but not yet received a payment of at least one of the following benefits:
    • Universal Credit;
    • Working Tax Credit;
    • Income-based Employment and Support Allowance;
    • Income-based Jobseeker's Allowance;
    • Income Support;
    • Housing Benefit;  
    • Pension Credit.

You must apply within your 14 day self-isolation period. Those who have been asked to self-isolate on or after 28 September but before 12 October will have 14 days from 12 October to make an application.

If you do not meet all of these criteria, but are on a low income and facing financial hardship as a result of not being able to work while you are self-isolating, you can still apply for a Crisis Grant.

To apply for a Self-Isolation Support Grant, you will need to provide:

  • a bank statement; and
  • proof of employment or, if you are self-employed, evidence of self-assessment returns, trading income and proof that your business delivers services which cannot be undertaken without social contact, and
  • a statement declaring that you will experience reduced income during their period of self-isolation

Glasgow City Council will check that you:

  • have been asked to self-isolate by Test and Protect; and
  • are in receipt of a qualifying benefit

Apply online at : or call 0141 276 1177

If anyone would like any advice or support please call Andy our Welfare Rights Officer direct on 07736892626.

New Close Cleaning Contractors  

7th October 2020

Caledonian Maintenance have been appointed as Cernach's new close cleaning team. They took over the contract on Monday 5th October 2020. All members of the team will carry ID and be identifiable by their company uniforms in case of any of our residents see new faces around the estate. Caledonian Maintenance were appointed following a competitive tender process. We would like to remind all tenants of tenement blocks that NO items should store within the close. This includes bikes, scooters, prams etc. Please consider the health and safety of our contractors, your neighbours and everyone accessing the close.

Office Operating Hours 

29th September 2020

From Wednesday 30th September our office operating hours will return to normal. Please note the staff will be unavailable every Wednesday between 9am – 10am for a weekly staff meeting. 

The Cernach office is still temporarily closed. If you would like to contact the office please call us on 0141 944 3860 or email us at

Ground Maintenance Update 

23rd September 2020

As you are all aware, due the recent lockdown, the ground maintenance programme was delayed in starting.

Idverde have recommenced the ground maintenance service although it is taking a bit longer than usual. The team are limited to how many workers they can have in their vans and on our estate given the social distancing measures required to safely carry out their duties.

They are due to carry out 16 cuts in the season, which is from March to start of November, and 3 hedge cuts.  We are presently keeping a record of all cuts carried out.  The Cernach maintenance team have regular meetings with Idverde to discuss the progress so far.

If any of our tenants and owners have any questions or would like to know more about our garden maintenance programme, please contact the office on 0141 944 3860.

Please do not approach or ask the garden maintenance team any questions as they continue to work in the area.

Update on Repairs and Maintenance 

23rd September 2020

From Wednesday 23rd September the Scottish Government have implemented additional restrictions. Under these new restrictions it is safe for contractors to continue to attend and carry out repairs in our tenants’ homes. All contractors will be wearing PPE when attending any of our tenants’ properties. We ask for all our tenants to adhere to social distancing rules when a contractor is in your home. If you have a repair and do not feel comfortable allowing a contractor into your home at the moment, we understand as it is a difficult and uncertain time for everyone. Please continue to report repairs to us either by phone on 0141 944 3860 or email at

Road Surfacing work at New Build Properties 

1st September 2020

Linkwood Site – Surfacing works will commence 14th September for Airgold Drive, Ardhu Place, Invercanny Drive and Linkwood Drive and will last 1 week to complete all surfacing to carriageways and footpaths. Prior to the 14th September work will commence raising ironworks and forming traffic islands as per drawings. A letter will be issued to all existing and new residents advising them of upcoming works.

Invercanny – Surfacing works to Airgold Drive will commence on 12th October and last 1 week. Road planning, raising ironworks, etc will be carried out during this week. A letter will be issued to all existing residents advising them of upcoming works.

TV License for over 75's 

13th August 2020

Are you aged 75 or older and recently received a letter from the BBC asking you to pay for a TV license

If so you may still not have to pay if you receive Pension Credit but you must reply to the letter the BBC have sent you.

If you need help with replying to this letter or even not sure whether you could be eligible for Pension Credit then we can help.

Please call Andy at Cernach HA. He can advise whether you would qualify for Pension Credit and help with replying to the letter.

Enquiries from family members are also welcome

Contact details are 0141 944 3860 or Direct Line 07736892626

School Age & Early Learning Payment Information

5th August 2020

As we approach that time when the kids are going back to school we wanted to make sure you are aware of all the support you may be eligible for.

This can be an expensive time for parents but did you know about

  • The School Age Payment – a one off payment of £250 if your child is around school starting age. It could help you pay for a new school bag, school trips or after school activities. family that you can get the payment for.
  • The Early Learning Payment -  a one off payment of £250 if you have a child aged between two and three and half.

There is no limit on the number of children in a family that you can get the payment for. To qualify You or your partner usually need to be getting one of the following benefits:

  • Income Support
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Pension Credit
  • Child Tax Credit
  • Working Tax Credit
  • Housing Benefit
  • Universal Credit.

If you are aged 19 or under these conditions do not apply – please contact Andy on 07736892626/0141 944 3860 for further information

Also, you can receive this payment in addition to any clothing grant or  free school meals award !!

You are able to apply online at by phone 0800 182 2222 or  application form available at website

If you have difficulty applying or need any further information, please contact Andy on 07736892626/0141 944 3860 and he will apply on your behalf

Update on Office  

23rd July 2020

We are aware lots of people have been asking when our office will reopen. Under the current Covid-19 restrictions, we are not able to re-open at the moment, however this is under review and you can rest assured that we will re-open when it is safe to do so. We are working hard to try to resume more of our services. We will update our website and social media pages as and when this is will happen. We would like to thank all our residents for their patience and understanding during the past couple of months, we know it has been hard on everyone. We look forward to welcoming you all into our newly refurbished office in the near future. 

If you need to contact the office remember you can call us on 0141 944 3860, email us at or message us through our social media pages.

Warm Welcome to Lizi O'Rouke   

6th July 2020

We would like to welcome Lizi O’Rouke back to the Cernach staff team. Lizi will be with us until the end of March next year taking over for Ruth while she is off on maternity leave. Lizi worked for Cernach a few years ago and has a great knowledge not only of housing but Cernach and the Drumchapel area. We are all delighted to have Lizi back it’s almost like she has never been away. 

Welfare Rights Update

3rd June 2020

Cernach Housing Association is aware of the significant difficulties our tenants are experiencing due to Coronavirus. Please remember, our Welfare Rights service continues to be provided to Cernach tenants even though our office premises are currently not accessible.

Did you know that you can apply for additional finance assistance through the Discretionary Housing Payment (DHP) scheme?

In response to the Covid 19 outbreak the Scottish Government has released additional funding through this scheme to support those people who do not qualify for full Housing Benefit or Housing costs in Universal Credit

The award is Discretionary and dependant on your circumstances however applicants must have some entitlement to either Housing Benefit or Housing Cost – Any amount to apply!

If you are unsure if you are eligible to apply or of what benefits/support you may be entitled to then we can help provide professional Welfare Rights advice.

You can contact this service through our office number 0141 944 3860 or call/text 07736892626 and ask to speak to our Welfare Rights Officer Andy.

The Service is available Mon – Thursday 9am – 5pm and Friday 9am – 4pm

If you call outwith these times or the line is busy you can leave a message or text and we will reply as soon as we can.

You can also speak to your housing officer who can help by calling the office 9am-5pm Monday to Thursday and 9am-3.30pm Friday.


COPE 'Whit's Happening' Issue No. 4  

12th May 2020

Issue 4 of COPE's Whit's Happening booklet is now available! The Whit's Happening booklet is packed full of information and advice regarding Covid-19.  It has lots of information on how to keep active, look after your health and well-being during this strange time. Thank you very much to the team at Cope for making this fantastic booklet. Please click here to access it.

Update on Scottish Government Restrctions

11th May 2020

It's looking like it going to be another lovely day out there. 

We ask for everyone to please continue to follow the Scottish Government restrictions. Stay at home and only leave the house for essential shopping, to attend a medical appointment, pick up medication or to exercise (which has been increased to twice a day from Monday 7th May).

We appreciate this is a difficult time for everyone. We must all continue to stick together, do our bit and hopefully in the near future things will return to some form of normal.

Welfare Rights Update

7th May 2020

Cernach Housing Association is aware of the significant difficulties our tenants are experiencing due to Coronavirus. Please remember, our Welfare Rights service continues to be provided to Cernach tenants even though our office premises are currently not accessible. You can contact this service through our office number 0141 944 3860 and ask to speak to our Welfare Rights Officer Andy.

To further support our tenants, we have introduced a dedicated Welfare Rights telephone number.  If you are unsure of what benefits/support you may be entitled to then we can help provide professional Welfare Rights advice.

Call or text – 07736892626 between the hours of 9:30am – 1pm, Monday –Thursday.

If you call outwith these times or the line is busy you can leave a message or text and we will reply as soon as we can.