What our residents are saying

We identified an action from our recent assurance statement survey, where tenants asked us to develop a dedicated feedback and improvements web page, so we've made a commitment to update this page with monthly feedback and information you share with us. 

Check out what we covered in February 2026 here

Next up.... Feedback from our recent policy consultation 

Cernach has developed new standalone policies covering Gas Servicing, Electrical Safety, and Damp, Mould and Condensation and asked 6 quick questions via survey.

• 56% of those who responded to our survey said you understood that health and safety was a high priority for us and that we are regulated on it
• Over 90% of those who responded said they understood Cernach's and tenant's responsibilities in relation to health and safety.

Thank you for taking the time to complete our survey, some of you reported individual issues and problems and we will follow up with you directly. Following this survey, our three new policies have been approved by our Operations Sub Committee, please check them out below. 

Got a idea? Suggestion? or feedback? 

Submit it to us below and we'll publish your question and our response. Please note we will not be able to publish comments that identify you our your neighbours!