Factored owners at Cernach

All factored owners are part of the Cernach community in the same way that our tenants are. We want to ensure that everyone receives the same level of customer service and opportunities to participate in decision making. 

Owners have a responsibility to keep their property and its common parts maintained. Owners are required to pay for common repairs and to pay any management fees. 

Under the Property Factors (Scotland) Act 2011 Cernach Housing Association has a responsibility to provide service in accordance with our Written Statement of Services. This Written Statement is not a legally binding agreement, but it sets out in clear and transparent terms our responsibilities as your factor. Our property factors registration number is PF000149.

All customers are issued with a copy of our Written Statement of Services. The document explains all the charges that you, as the property owner, will be liable to pay. It also explains our role as your factor and what you can expect from our factoring service. If you have any questions about our factoring service or owners' responsibilities or want to report a common repair touch with us by:

•  Calling 0141 944 3860

•  Email at admin@cernachha.co.uk

•  Complete the online form by clicking here

•  Visit the office at Marion McDonald House, 79 Airgold Drive, Drumchapel

Factoring deposit

All owners purchasing a factored property will be required to pay a factor’s float fee. This is a onetime fee of £50, which protects the Association against unpaid invoices and is refundable when the property is sold.

Selling your property 

If you are planning to sell your property, you must inform us so that your factoring account can be closed, and the new owner registered. 

Please ensure you inform your solicitor that the Association acts as factor for your property, as they will be required to provide confirmation of the change of ownership to us.

We will calculate any charges or credits due, as at the date of sale.  This will be confirmed to your solicitor, and we will request that funds be retained from the sale to cover any outstanding costs on your account.