Repairs

What is a routine repair?

These include fixing things such as damaged plasterwork, broken floors or floor tiles, damaged kitchen fittings and work surfaces, faulty internal doors or window frames. Routine repairs are those that do not pose an immediate danger to safety, health, or structural integrity of a building.

What is an emergency repair?

Repairs that are a threat to personal safety and security or a repair which is causing damage to the structure of a building. For example, no heating, no water or power, a broken window or insecure door. We will make safe within 2 hours and complete within 24 hours.

Out of hours emergency repairs

If you are a tenant and have an emergency repair out of office hours, please call City Building directly on 0800 595 595. Please note this is for emergencies only and any routine repairs should be reported to the Association the next working day.

Tenant repair responsibilities

Tenants are responsible for taking reasonable care of their home. This includes carrying out minor repairs and maintaining internal decoration. They are also responsible for the upkeep, repair and replacement of their own furnishings, appliances and any associated installations. Where alterations to plumbing fixtures are required to accommodate a personal appliance, such as the installation of an automatic washing machine, responsibility for those alterations and their maintenance is with the tenant. Tenants are responsible for the repair or replacement of:

Broken or damaged glass
Damaged sinks and sanitary ware
Sink plugs and tap washers
Toilet seats
Rotary dryers
Batteries for smoke detectors outside the landlord's normal replacement programme
Bulbs for external light fittings
Lock changes or any costs incurred as a result of forced entry due to lost keys
Maintaining garden areas, including regular grass cutting and general garden upkeep

Repairs & Maintenance

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